Home / Practice Information / Privacy Policy
Privacy policy
We manage your personal and health information carefully, so you receive safe care while your privacy is protected.
Why we collect information
How your information is used
This policy explains how personal information, including health information, is handled at the practice and when it may be shared.
Providing healthcare
To deliver safe, appropriate care and coordinate it with other providers.
Appointment reminders
To send appointment communications and reminders.
Billing & Medicare
To process billing and Medicare claims.
Accreditation & training
To support practice accreditation and training.
Quality improvement
Using de-identified data where appropriate.
Your choices
You may opt out of de-identified quality improvement or research activity.
What we collect
Information we may collect
Information may come directly from you — through consultations, registration, booking systems, phone calls and secure digital systems — or from other health providers and authorised third parties where relevant to your care.
Storage & security
Information is stored electronically and/or on paper. We take reasonable steps to protect it from misuse, loss or unauthorised access, using secure systems, confidentiality controls and backups.
Website analytics
Analytics and cookie preferences
Optional Google Analytics runs only after a visitor accepts analytics cookies. It measures page visits and actions such as opening a booking link or clicking the phone number — these actions do not confirm that an appointment was booked.
Tracking excludes enquiry text, contact-form fields, booking details and URL query strings. Advertising personalisation and Google Signals are disabled. Rejecting analytics does not stop you from reading the site, contacting the clinic or booking through HotDoc. How Google uses information from sites that use its services.
Access & concerns
Raising a privacy concern
If you have a privacy concern, please contact the Practice Manager. Privacy complaints are acknowledged, investigated and responded to within 30 days. You can escalate to the OAIC or the Health Complaints Commissioner (Victoria).
Frequently asked questions
Helpful answers before you contact the clinic
Can’t find what you need? Call reception on (03) 9125 0160 during opening hours.
More care at Warragul Medical Centre
Explore related services
Warragul Medical Centre
Ready to see a GP in Warragul?
New patients are welcome. Book online through HotDoc or call our friendly reception team — open Monday to Friday and Sunday, 9:00 am – 5:00 pm.
General information only. Please book an appointment for personal medical advice. In an emergency, call 000.