Practice Policy
Practice Policy
This practice policy explains how Warragul Medical Centre manages personal health information, feedback, complaints and respectful behaviour expectations.
Managing personal health information
Your medical record is treated as a confidential document. Warragul Medical Centre maintains the security of personal health information at all times and follows RACGP principles for managing health information.
Patient information may be collected, used and disclosed for care coordination, reminders, Medicare and health insurance processes, accreditation, legally required notifications and approved de-identified research activities.
Feedback and complaints
The clinic encourages feedback and suggestions to help improve service quality. Patients can provide feedback by letter, email, speaking with their GP or nurse, talking with the Practice Manager or Office Manager, or speaking with reception staff.
Complaints can be raised in writing, by phone or by email, and the clinic asks patients to allow up to 30 days for the complaint process to be completed.
- Practice Manager, 33 Victoria Street, Warragul VIC 3820
- Phone: (03) 9125 0160
- Email: admin@warragulmedicalcentre.com.au
- External option: Health Complaints Commissioner (Victoria), 1300 582 113
Zero tolerance policy
Warragul Medical Centre has a zero-tolerance policy for abusive behaviour towards staff. Patients who behave abusively may receive warning letters or discontinuation of care letters.
The practice asks patients to be kind and patient with staff so the clinic can remain safe and respectful for everyone.