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Our communication policy

We aim for communication that is clear, respectful and timely — supporting safe care, privacy and informed decisions.

Consultation room at Warragul Medical Centre

Guiding principles

Patient-centred, confidential and timely

Our communication policy rests on patient-centred care, confidentiality, informed consent and timely follow-up, in line with RACGP expectations.

Information should be clear, concise and culturally sensitive, and your privacy is protected at every stage of your patient journey.

Patient-centred care
Confidentiality & privacy
Informed consent
Timely follow-up

How communication happens

The right channel for the right conversation

Face to face

Preferred for sensitive discussions, diagnosis, informed consent and conversations involving clinical detail or shared decision-making.

Telephone

Used for bookings, follow-up contact and urgent practical information. Reception can help with bookings and general non-clinical enquiries.

Written & electronic

Documented accurately and, where required, handled through secure systems. Clinical advice and treatment decisions happen during a proper consultation.

Working together

Communication between professionals and with you

Respectful, secure communication between doctors, nurses, reception staff and other health professionals is essential to coordinated care.

We will tell you which communication channels are available and how to access information safely — including follow-up when results or further action are needed. Urgent or critical information is communicated promptly where appropriate.

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